Customers may request a return or refund within 15 days after the order has been delivered. However, claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution. Please contact us HERE.
Return Process
Customers are responsible for return shipping costs.
Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:
Returns sent without prior approval may not be accepted.
Palma Y Sol does not accept unauthorized returns.
Unless the item is defective or incorrectly produced, returned items must meet the following conditions:
- Unused
- Unworn
- Unwashed
- In original condition
Palma Y Sol does not accept returned items that are:
- Worn
- Stained
- Damaged due to misuse
- Altered after delivery
Refunds
If your refund request is approved:
- Refunds will be issued to the original payment method used for the purchase
- Refunds will be processed in the original purchase currency
Please note that processing times may vary depending on your payment provider.